Privacy Policy

1. What We Collect

We collect only the information needed to provide and improve the Service. This includes:

• Contact details (name, email address, phone number)
• Installation address and coverage check data
• Payment information (processed securely by our payment partners — we do not store card numbers)
• Device and network usage for support and quality purposes

2. How We Use Your Information

We use your information to:

• Activate and manage your prepaid fibre service
• Process voucher purchases and payments
• Provide customer support
• Send service-related notifications (e.g., voucher expiry reminders)
• Improve network performance and user experience

We do not sell your personal information to third parties.

3. Sharing of Information

We may share information with:

• Payment processors to complete transactions
• Network infrastructure partners for installation and maintenance
• Legal authorities when required by South African law

All third parties are bound by confidentiality and data protection obligations.

4. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security reviews.

5. Cookies & Tracking

Our website uses essential cookies to function and analytics cookies to understand how visitors interact with the site. You can control cookie preferences through your browser settings.

6. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Object to processing in certain circumstances
• Request deletion of your information where lawful

To exercise these rights, contact us using the details below.

7. Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, data is securely deleted or anonymised.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance.